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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy online system which made it easy to set up my p...

Easy online system which made it easy to set up my policy Reviewed on: 2nd August 2024

Easy to set up

No claims, but setting up the insurance was easy and straightforward. Reviewed on: 2nd August 2024

Excellent.

Excellent. Love the online portal. Reviewed on: 2nd August 2024

Very helpful excellent service.

Very helpful excellent service. Very good value for for money Reviewed on: 2nd August 2024

Good value, good and quick service

Good value, good and quick service Reviewed on: 2nd August 2024

Great value for money

The quote that I got from policy expert gave me more cover than any other insurer and at a much lower price. It was easy to navigate and set up the poilcy Reviewed on: 2nd August 2024

Unfortunately had to make a claim on home insurance...

Unfortunately had to make a claim on home insurance for the first time. Customer service was helpful and we got our claim paid out quickly given the delays on our part. No quibble, and full pay out minus excess. Reviewed on: 2nd August 2024

Excellent, stress free and straight forward.

Excellent, stress free and straight forward. Reviewed on: 2nd August 2024

Was excellent getting a very good deal.

Was excellent getting a very good deal. But on renewal wasn't offered a good deal. Overall value for money Reviewed on: 2nd August 2024

Easy and straightforward all the information is avai...

Easy and straightforward all the information is available and ready to use if needed Reviewed on: 2nd August 2024

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