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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Absolute no brainer

Great policy, got more benefits than other providers for less money too, absolute no brainer! Reviewed on: 2nd August 2024

Policy Expert Insurance

Everything about setting up my insurance policy was completed very quickly and professionally. I had a very slight problem setting up with regards the direct debit, but this was corrected very swiftly and all is in order now. I would recommend Policy Expert to friends and family. Reviewed on: 2nd August 2024

No problem, easy to set up.

No problem, easy to set up. Clear documents. Great service. No nonsense. Reviewed on: 2nd August 2024

Good price for cover, no claims made so cannot comme...

Good price for cover, no claims made so cannot comment on that side of things Reviewed on: 2nd August 2024

Smooth process, good policy and fair renewal price

Smooth process, good policy and fair renewal price Reviewed on: 2nd August 2024

Easy process and competitive prices

Easy process and competitive prices Reviewed on: 2nd August 2024

Good communication, responded to emails immediately.

Good communication, responded to emails immediately. Reduced initial quote quickly! Reviewed on: 2nd August 2024

User friendly

Very easy to set up a policy. All information is very clear and simple to follow. Reviewed on: 2nd August 2024

Simple and helpful customer service

Simple and helpful customer service, was able to resolve any issues quickly Reviewed on: 2nd August 2024

Efficient and good premium Overall experience very good

Efficient and good premium Overall experience very good Reviewed on: 2nd August 2024

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