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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

First time home insurance.

Very simple, signed up for our first home insurance. Haven’t had to make contact in ref to customer service but at the moment we are happy with the policy we have been provided and think that the price is very reasonable. Reviewed on: 2nd August 2024

Straightforward and great value for money

The registration process was simple and straightforward, and the value for money is exceptional compared to other providers I considered. The website has a friendly, approachable, and informative feel. I'm lucky enough not to have had to claim, but I've seen great ratings online for their customer service so I feel like I would be in safe hands. Reviewed on: 2nd August 2024

Great service so far!

Setting up our home insurance was quick and easy with policy expert. A great monthly premium for a good level of cover. We haven’t needed to use the policy yet so currently cannot comment on claims but so far an excellent service. Reviewed on: 2nd August 2024

Quick and easy and helpful - to the point and cheape...

Quick and easy and helpful - to the point and cheapest going Reviewed on: 2nd August 2024

Much cheaper and more extensive cover than other pro...

Much cheaper and more extensive cover than other providers. Very speedy and simple process to apply. Reviewed on: 2nd August 2024

Easy to use, professional company to deal with.

Easy to use, professional company to deal with. I can wholeheartedly recommend. Good value for money Reviewed on: 2nd August 2024

Excellent

No issues which is what's required Reviewed on: 2nd August 2024

Great efficient and fast service

Great efficient and fast service Reviewed on: 2nd August 2024

PE met our needs.

PE met our needs. It provided a policy where others refused because local authority data was incomplete. Reviewed on: 2nd August 2024

Good customer service

Good customer service and the policies were tailored to my needs Reviewed on: 2nd August 2024

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