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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9124 reviews)

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4.78

Based on 9,124 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Conflicting service

I do not understand why Policy expert itself gets such good reviews yet it's claims agent is so bad. Why do PE use them? They are a discredit to PE and more to the point, they are making me very nervous of insuring with PE. At the end of the day, it is how claims are dealt with that matters, at a time of great stress. Reviewed on: 17th October 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please email us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 17th October 2023

Shocking company

Nearly 2 years after Storm Arwen our house is still not ready. Reason......Trinity Claims, which the actual insurance company, Policy Expert is just the selling arm of the company, is an incapable farce of a company. They are unable to organise a proper clean up, a cover on my house, plasterers that know to ventilate, delivered laundered clothing that had sat in a mouldy house for months, back to the same house without a roof and damp and mouldy, then refused to pay me for them as I didn't move them! They don't pay my rent on time, or my utitlies. The stress they have, and are still causing is immeasurable. Everything is a fight. And their 4 hour reply guarantee to messages on their portal (the quickest way to contact them......NOT!) is an absolute joke. I'm lucky if I get a responce in 4 days. My file handler has not spoken to me in over a year because I seem to have upset him. Just don't insure with them!!!!!! Reviewed on: 15th October 2023

Reply from Policy Expert Hello Joan, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please email us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 17th October 2023

Easy to take up a policy

When taking out home insurance I checked out several companies. Your company gave me what I wanted at a reasonable price. Reviewed on: 9th October 2023

Amazing!

Incredible customer service, the most charming person on the phone, cannot fault a single call Reviewed on: 8th October 2023

review

I have been with Policy Expert for the past couple of years, since they are competitively priced, and their premiums have remained the same. Reviewed on: 4th October 2023

Insuring is Reassuring

Found getting my house insured with policy expert very easy , straight forward and competitive Reviewed on: 3rd October 2023

Professional

Easy to get through on phone and to discuss your options. A professional experience. Reviewed on: 3rd October 2023

Simple renewal and excellent price

We have always shopped around each year for prices and Policy Expert have lately been the best or at least close enough to make the switching process not worth the hassle. Their communication is good too. Thankfully we haven't tested them yet on how well claims are handled. Reviewed on: 20th September 2023

Great service

Great service and easy to get hold off them when needed. Reviewed on: 19th September 2023

great policy at a great price

various quotes from other providers not as good as Policy Expert Reviewed on: 19th September 2023

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