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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Much cheaper and more extensive cover than other pro...

5
Much cheaper and more extensive cover than other providers. Very speedy and simple process to apply. Reviewed on: 2nd August 2024
Kimberley D's avatar
Kimberley D

Easy to use, professional company to deal with.

5
Easy to use, professional company to deal with. I can wholeheartedly recommend. Good value for money Reviewed on: 2nd August 2024
Julie's avatar
Julie

Excellent

5
No issues which is what's required Reviewed on: 2nd August 2024
D Whitworth 's avatar
D Whitworth

Great efficient and fast service

5
Great efficient and fast service Reviewed on: 2nd August 2024
Farzana K's avatar
Farzana K

PE met our needs.

5
PE met our needs. It provided a policy where others refused because local authority data was incomplete. Reviewed on: 2nd August 2024
davidec@live.co.uk's avatar
[email protected]

Good customer service

5
Good customer service and the policies were tailored to my needs Reviewed on: 2nd August 2024
Tan's avatar
Tan

Very good and cheap home insurance beat price custo...

5
Very good and cheap home insurance beat price customers services very good update promotions email all the time value for money thanks Reviewed on: 2nd August 2024
Yamin 's avatar
Yamin

great all round

5
Easy to navigate the website and find the right policy for our home. Reviewed on: 2nd August 2024
Hannah M's avatar
Hannah M

Found them very helpful when arranging house cover.

5
Found them very helpful when arranging house cover. Reviewed on: 2nd August 2024
Kuldip F's avatar
Kuldip F

0 STARS IF IT WAS AN OPTION.

1
0 STARS IF IT WAS AN OPTION. This company will not insure any house with any crack, even hairline. If you answer no to having any cracks they will then go online to find pictures of your house and point out any cracks. Even after providing evidence from a surveyor that everything is fine they will go on to cancel your insurance. I have now seen lots of complaints online and feel sorry for anyone that ever needs to claim as it looks like they will squirm their way out of anything. Reviewed on: 23rd June 2024
Dan's avatar
Dan

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