Write a review

Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9124 reviews)

View other Policy Expert products

4.78

Based on 9,124 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

Read all reviews Write a review

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Review Policy Expert : Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Policy Expert Home Insurance reviews (9124)

Very good

My experience it’s really good i have been using policy expert for more then 2 years and that in the 2 years my experience has been amazing Reviewed on: 18th September 2023

VERY GOOD

very good and good value in these times Reviewed on: 18th September 2023

Competitive

Response were swift and prices were good, with good reviews of the service if you need to make a claim Reviewed on: 18th September 2023

The insurer of peace of mind

Policy Expert is a relatively small insurer but they provide big value for money. Their tailored customer service is exemplary and their rates are very competitive and flexible. I was lucky to find them on the web and switched happily from the previous provider. No hesitation in recommending them to everyone. Reviewed on: 16th September 2023

Excellent service

Experience with policy expert has been excellent and hassle free. Really good company to deal with. Always kept up to date with any news around the service. Reviewed on: 15th September 2023

The answer is no now what is the question

I had a valid claim but Policy Expert’s underwriters told me I didn’t. It was up to me to quote my policy’s wording at the telephone operative because they either (I) didn’t seem familiar with their own definition of “accidental damage” or (ii) were hoping I would just accept what they said and go away. Avoid this insurer at all costs. Reviewed on: 15th September 2023

Reply from Policy Expert Hello Simon, Thank you for taking the time to leave us your review. Here at Policy Expert, we're proud to say that we payout on all valid claims submitted within the terms of our policies. However, we'd like the opportunity to investigate your comments further. Unfortunately, we're unable to locate your policy with the details provided in your review. If you could please contact us directly at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 18th September 2023

No change

Stayed with this company as I’m paying not far off what I was paying last year keeps me happy . Reviewed on: 14th September 2023

Top product!

Comprehensive cover!! Easy peasy to purchase! Value for money! Clear and concise communication! Great on-line product! Reviewed on: 13th September 2023

Do not bother with this company

Extremely poor service, if you make a claim you get messed about for months on end, fobbed off and cannot speak to a real person on the phone. The claims handling company are extremely poor as well. Reviewed on: 13th September 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would appreciate the opportunity to look into this for you, but we have not been able to locate your details using the information contained in your review. Should you wish to discuss your experience with us, we are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

I hope that I chose well

You never really know until ‘it’ hits the fan! Reviewed on: 13th September 2023

Reply from Policy Expert Hello Mike, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it can help us improve our overall services. From using your online account, making a claim, to any interactions you have had with our representatives, we are eager to hear those who use us. If a 3-Star rating is reflective of your overall experience, then do let us know if there is any feedback you would like to provide. We are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Admiral 4.81 from 11747 reviews
Landlord Insurance
from Aviva 4.56 from 3 reviews
Landlord Insurance
from NatWest 0.00 from 0 reviews

Want to see more from Policy Expert ?

Car insurance
from Policy Expert 4.82 from 5021 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub