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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

great all round

Easy to navigate the website and find the right policy for our home. Reviewed on: 2nd August 2024

Found them very helpful when arranging house cover.

Found them very helpful when arranging house cover. Reviewed on: 2nd August 2024

0 STARS IF IT WAS AN OPTION.

0 STARS IF IT WAS AN OPTION. This company will not insure any house with any crack, even hairline. If you answer no to having any cracks they will then go online to find pictures of your house and point out any cracks. Even after providing evidence from a surveyor that everything is fine they will go on to cancel your insurance. I have now seen lots of complaints online and feel sorry for anyone that ever needs to claim as it looks like they will squirm their way out of anything. Reviewed on: 23rd June 2024

Good Start

I have not had to claim and I hope I don't need to but the application or the policy was very quick & easy. Their website is very easy to use. Reviewed on: 9th June 2024

Was loyal customer since 2017, no more

Great service when selling a policy, but when you make a claim your nightmare begins. They don't return calls, their quote they made will not cover cost of the damage and if you don't like it you will have to take it up with authorities. Would not recommend them and certainly will not be renewing. It seems I am not the only one having when making a claim. You have been warned, proceed with Policy Expert and hope you don't have to make a claim Reviewed on: 25th May 2024

They never show up in our interview meeting, and nev...

They never show up in our interview meeting, and never answer my email. Reviewed on: 11th February 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy using the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th February 2024

WARNING N'T Don't PAYING OUT EVEN ON A TINY CLAIM ..

Treated bad by your company had to claim treated like a criminal Had policy cancelled disgusting Co.pany fixed my own roof had to get a company in No thanks to policy expert Reviewed on: 7th February 2024

Very helpfull staff on the phone when you need help,...

Very helpfull staff on the phone when you need help,very easy to renew your insurance on line very competitive price.olso they give lots of advises online regularly how to protect you house from burglary and natural disasters Reviewed on: 22nd January 2024

Worst car insurance ever.

The service from start to end was appalling. Staff are rude, information provided is misleading but passing the buck is their number one skill. Do not use! Took over 5 weeks to fix my car and no courtesy car was provided even if I paid extra when I took out the insurance. Will never ever use again. Reviewed on: 19th January 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave your review. I am sorry to hear you were unhappy with your experience with Policy Expert following your recent claim. I'd like the opportunity to investigate this for you but unfortunately I am unable to locate your policy using the details in this review. If you can please email your policy details to [email protected], I'll be sure to pick it up and get back to you. Thanks, Mick Response date: 30th January 2024

Avoid to trusting this company

I had a home Insurance. Because of bad wind some thing fall on the valley made a dent and water was leaking to my loft and bedroom. this damages happened because of the accidental damage Most of the insulation become wet. I have made a claim. They rejected the claim without looking at it saying they will not cover any damages on the roof as this is a wear and tear. this is a fraud company. we insure with Policy expert and our claims are dealing some other company and Valuation is done by a 3rd company. Even after 7 months they did not finally issued a letter saying You can go to Ombudsman. Obviously this company is Cheap if you need an insurances for name sake. But when we go for a claim, they will not pass. As 3 companies involved in the claim process, the amount of time consumes are tremendous. use some other reputed companies Like LV, Halifax etc.. Reviewed on: 3rd January 2024

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