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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Do not bother with this company

Extremely poor service, if you make a claim you get messed about for months on end, fobbed off and cannot speak to a real person on the phone. The claims handling company are extremely poor as well. Reviewed on: 13th September 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would appreciate the opportunity to look into this for you, but we have not been able to locate your details using the information contained in your review. Should you wish to discuss your experience with us, we are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

I hope that I chose well

You never really know until ‘it’ hits the fan! Reviewed on: 13th September 2023

Reply from Policy Expert Hello Mike, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it can help us improve our overall services. From using your online account, making a claim, to any interactions you have had with our representatives, we are eager to hear those who use us. If a 3-Star rating is reflective of your overall experience, then do let us know if there is any feedback you would like to provide. We are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

Easy to work with

One of the most competitively priced firms, and easy to work with. Reviewed on: 13th September 2023

Great service

Ease of using the online service with no issue a Reviewed on: 13th September 2023

Right cover at fair price

Needed home insurance following move and chose Policy Expert who have provided us with exactly the right cover we need, clearly explained and at a fair price. Great service.. thankyou so much!! Reviewed on: 13th September 2023

Just how should be

Everything was fast easy and clear Reviewed on: 11th September 2023

Easy, clear and good cover

My home insurance was easy to sort out and it's good cover at a good price - what's not to like! Reviewed on: 11th September 2023

Home Insurance and extra's

I have used policy expert for 5 years now, and they are a superb company to deal with. Cheap insurance which covers all that the so called BIG companies do but at a fraction of the price. They also have extra's like home assist that are nice little bonuses. Thank you all at Policy Expert! Reviewed on: 11th September 2023

FANTASTIC COMPANY

Great website, easy to navigate. To get a quote is very easy. Policy was one of the best on the market. All in all extremely happy with Policy Expert Reviewed on: 11th September 2023

Good price

I search so many ways but policy expert give me a good price. Reviewed on: 9th September 2023

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