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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

The insurer of peace of mind

Policy Expert is a relatively small insurer but they provide big value for money. Their tailored customer service is exemplary and their rates are very competitive and flexible. I was lucky to find them on the web and switched happily from the previous provider. No hesitation in recommending them to everyone. Reviewed on: 16th September 2023

Excellent service

Experience with policy expert has been excellent and hassle free. Really good company to deal with. Always kept up to date with any news around the service. Reviewed on: 15th September 2023

The answer is no now what is the question

I had a valid claim but Policy Expert’s underwriters told me I didn’t. It was up to me to quote my policy’s wording at the telephone operative because they either (I) didn’t seem familiar with their own definition of “accidental damage” or (ii) were hoping I would just accept what they said and go away. Avoid this insurer at all costs. Reviewed on: 15th September 2023

Reply from Policy Expert Hello Simon, Thank you for taking the time to leave us your review. Here at Policy Expert, we're proud to say that we payout on all valid claims submitted within the terms of our policies. However, we'd like the opportunity to investigate your comments further. Unfortunately, we're unable to locate your policy with the details provided in your review. If you could please contact us directly at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 18th September 2023

No change

Stayed with this company as I’m paying not far off what I was paying last year keeps me happy . Reviewed on: 14th September 2023

Top product!

Comprehensive cover!! Easy peasy to purchase! Value for money! Clear and concise communication! Great on-line product! Reviewed on: 13th September 2023

Do not bother with this company

Extremely poor service, if you make a claim you get messed about for months on end, fobbed off and cannot speak to a real person on the phone. The claims handling company are extremely poor as well. Reviewed on: 13th September 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would appreciate the opportunity to look into this for you, but we have not been able to locate your details using the information contained in your review. Should you wish to discuss your experience with us, we are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

I hope that I chose well

You never really know until ‘it’ hits the fan! Reviewed on: 13th September 2023

Reply from Policy Expert Hello Mike, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it can help us improve our overall services. From using your online account, making a claim, to any interactions you have had with our representatives, we are eager to hear those who use us. If a 3-Star rating is reflective of your overall experience, then do let us know if there is any feedback you would like to provide. We are available at [email protected]. Thanks, Jessica Response date: 14th September 2023

Easy to work with

One of the most competitively priced firms, and easy to work with. Reviewed on: 13th September 2023

Great service

Ease of using the online service with no issue a Reviewed on: 13th September 2023

Right cover at fair price

Needed home insurance following move and chose Policy Expert who have provided us with exactly the right cover we need, clearly explained and at a fair price. Great service.. thankyou so much!! Reviewed on: 13th September 2023

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