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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

Honest talking provider

I was so fed up with my last home insurance company that did everything in their power to not pay out on a claim that I gave up - despite knowing I was in the right. When I did my research Policy Expert received excellent reviews and seem just the ticket for me. Obtaining my new policy was painless and was very open and honest. Reviewed on: 31st August 2023

Very helpful staff

The advisor I spoke to was very helpful. Reviewed on: 31st August 2023

Excellent all round policy

Policy has all requirements that meets all needs with friendly helpful staff when telephoned Reviewed on: 31st August 2023

Mid-Claim

Policy Expert use Trinity Claims as their point-of-contact for claims. The wording is definitely wooly, but that's probably true for most insurance companies. I'm having to do a lot of 'encouraging' to get some the rectification work done, but it's been slow. We'll see how this progresses! Reviewed on: 31st August 2023

Easy to set up

Very easy to swap from another supplier and easy to set up Reviewed on: 31st August 2023

Super Smashing Saving

I searched for the best deal and that suited my little family with the best cover, and i not only found it but was thrilled and thought it was really good value for my money. Couldn't be more happier with PE! Reviewed on: 31st August 2023

Great value great service

Was quick and easy to find right cover Reviewed on: 31st August 2023

Trusted and Reliable

4 years with Policy Expert great Service :) Reviewed on: 31st August 2023

Very efficient no nonsense company

We haven't had the need to make a claim yet but I have too say on the occasions we have needed to contact PE they have always been friendly, professional and very helpful Reviewed on: 31st August 2023

Does what it says on the tin

Not had to claim yet so hopefully they'd pay out, but you never know! Reviewed on: 30th August 2023

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