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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

So far so good

Had to change log in and password details very easy to do Reviewed on: 28th August 2023

POLICY EXPERT, THE BEST

They are simply the best!! Ask Tina Reviewed on: 28th August 2023

Good service and good prices

I have been with Policy Expert for a number of years now and have always received good prices and service. This year, unfortunately, I have had to make a claim on my insurance due to a leak in my kitchen requiring a new floor to be laid. The process was surprisingly easy and quick. I can not fault them at all. Reviewed on: 28th August 2023

Fair renewal prices and quick sign up

Policy expert are really straight forward to sign up to and they make it clear what the policy does and doesn't cover in simple terms. I've stayed with them a couple of years for home insurance as their renewal prices have been fair and couldn't be beaten doing a new comparison. Reviewed on: 28th August 2023

So far so Good

Not had to make a claim but purchase process easy & seems to be good value for cover offered. Reviewed on: 28th August 2023

Simple but effective

So easy to arrange, renewal price was fantastic. Reviewed on: 28th August 2023

Great insurance company

While I’m paying small amount of money every month I feel fully protected. Responsible and friendly people company. Reviewed on: 28th August 2023

Happy customer

Quick, friendly, experience service team. Reasonable prices! Reviewed on: 28th August 2023

Very easy to set up and really fair prices

Policy expert was definitely the best insurance for the price, covered everything and more. Very easy to start an insurance with them and as this was my first home it was a pleasure to go through with them and feel safe and secure. Reviewed on: 28th August 2023

Trouble free much improved

Had a claim dispute with Policy Expert due to the vagueness of its policy. Decided to give it a second chance. There’s now more improve information distribution. Reviewed on: 28th August 2023

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