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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9138 reviews)

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4.74

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Always the cheapest

Never needed to make a claim yet thankfully. But for several years my renewal has always been cheaper than the rest when comparing using a well known comparison site, the same comparison site that brought me to Policy Expert in the first place! Reviewed on: 27th August 2023

A Bargain for home insurance

Verly simple to apply and it covers everything I need. But most important it was an absolute bargain. Something we all need these days. Reviewed on: 27th August 2023

Great insurance

Very easy to get a quote and to buy the insurance you want! Reviewed on: 27th August 2023

M Murray

Excellent and competitive hassle free insurance. Reviewed on: 27th August 2023

Automated favourable renewal quote

As oppose to many other insurance renewals the automated renewal quote was favourable. Reviewed on: 27th August 2023

Best value for money

Great service, best quote, everything covered. Easy website to navigate. Reviewed on: 27th August 2023

Good value

It is easy to get the cover you need all done on the internet or phone Reviewed on: 27th August 2023

top in

Policy Expert best insurance provider by far Reviewed on: 27th August 2023

1 claim 8 months later still not repaired

Absolute nightmare, never have I ever experianced such awfull service until now. Have put in several complaints NOT ONCE HAS CUSTOMER SERVICE/RELATIONS CONTACTED ME. PLUS YOU CANT PHONE ANYONE AND TALK TO THEM AND TRINITY SEND 2 BIG MEN TO YOUR HOUSE WITH CAMERAS ROUND THERE NECK TO RECORD YOU, HOW INTIMIDATING,I have asked for a copy several times but No still waiting... You sent around one man by trade a plasterer to do a job of a plumber but he is not qualifed, paint decorate again he actully said he is not a decorater and painted all over my skirting doorframes, paint on furniture, when he took the ceiling down didnt cover my floor or stairs or shut doors, I am still cleaning dust now but my carpets are ruined, bathroom floor tiled , even though I pointed out that the one man band spilt all the cistern water on the floor and made it worse, you can not tile a wet damp floor but he did and some tiles did not settel so popped up, so they have put the toilet on them to make them set and not move! WOW would you like me to go on because this will take all day, I have been left without a working bathroom toilet, rubbish mini yellow skip bag on my drive and bathroom units just dumped in my back garden, my drive and door matt covered in plaster. My insurance ran out in June I couldn't switch because I have an open claim BECAUSE YOU HAVE NOT FIXED THE ESCAPE OF WATER BUT MADE IT WORSE! Reviewed on: 27th August 2023

On the ball

We have our Home with Policy Experts. I have renewed with them for 4 years. I always check the market& they have been very competitive. The phones are answered quickly. Everyone I have dealt with wants the business and is keen & on the ball. Reviewed on: 27th August 2023

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