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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good to deal with

Never had any issues with this organisation thus far Reviewed on: 26th August 2023

Very comparable with other companies

A always shop around every year, but for the last 2 couldn't beat their prices for the cover offered. Reviewed on: 26th August 2023

So good, so far!

We have not had any problems dealing with Policy Expert over the years we have been insured - so far so good! Normally we like to have a change with who we choose to go through, but as yet we find no fault and are happy to continue with them. Thank you Reviewed on: 26th August 2023

Excellent cover at a reasonable price.

Made the whole experience much more straightforward whilst covering everything in great detail and at a more reasonable price. Reviewed on: 26th August 2023

Great service

Policy expert is exactly that. No fuss, no stress, easy to navigate. Great end result Reviewed on: 26th August 2023

Totally recommend

Best move of insurance I have made! Thank you policy expert. Reviewed on: 26th August 2023

great value

THIS IS THE FIRIST TIME I HAVE USED THIS COMPANY AND I WAS VERY IMPRESSED WITH MY QUOTE FOR HOME INSURANCE AS MY PREVIOUS QUOTE HAD DOUBLED EVEN THOUGH I HAD NOT MADE ANY CLAIMS AFTER BEING WITH THEM FOR 10 YEARS.WOULD RECOMMEND TO ANYONE WHEN ASKING ABOUT INSURANCE COVER.THANK YOU. Reviewed on: 26th August 2023

Comprehensive cover at competitive cost

Since taking out my annual Building and Contents insurance with Policy Expert, I have renewed it 3 years in a row as it could not be beaten on price for the excellent cover. I recently found myself in need of legal advice as my neighbour has built their roof extension onto my property. I was getting nowhere with resolving the issue until I realised I had Legal Cover as part of my policy. The free advice line has been excellent in helping to resolve what has been a very worrying situation. Even with legal cover included it was cheaper than competitors and it has given me great peace of mind. Very happy with my policy and the service provided. Reviewed on: 26th August 2023

Easy to set up and cheaper than the previous provider

Home insurance was due for renewal. The previous provider was wanted to increase the fee by more than £20 per month. Policy Expert came in cheaper than my original price with the same cover. Winner winner! What a result! Reviewed on: 26th August 2023

Best Insurance

The best company to get all your insurance needs. Policy Experts by name and by Nature Reviewed on: 26th August 2023

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