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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service, great product and easy website to nav...

Great service, great product and easy website to navigate with succinct information and good payment options Reviewed on: 6th August 2024

Very easy to arrange my cover, good policy and cover...

Very easy to arrange my cover, good policy and cover with a very fair price. Reviewed on: 6th August 2024

Easy to deal with, value for money

Easy to deal with, value for money Reviewed on: 6th August 2024

Competitive prices & updated via email regularly

Competitive prices & updated via email regularly Reviewed on: 6th August 2024

All good, easy renewal, good price, nothing else to...

All good, easy renewal, good price, nothing else to comment on. Hopefully we don’t need to use the service! Reviewed on: 6th August 2024

Great product at the best price.

Great product at the best price. website easy and transaction also. Highly recommended Reviewed on: 6th August 2024

Very reasonable prices! Highly recommend!

We bought our home insurance with Policy Expert and had to have amendments regarding renovations to the house. Team was quick, efficient to respond and got us the answers we needed in a timely fashion. Not had to make a claim but happy with all other services. Thank you. Reviewed on: 6th August 2024

Good policy.

Good policy. Good level of cover. Easy to set up. Was expensive to amend and add to policy but at least it allowed me to travel with confidence. Reviewed on: 6th August 2024

So far, so good.

So far, so good. Good for taking out a premium, low price compared with others, but not yet tested on a claim. Reviewed on: 6th August 2024

Cheapest

I haven't made a claim so I don't know what the service is like for that. I chose Policy Expert because I am boycotting Axa in support of Palestine, so had to find a new company. Reviewed on: 6th August 2024

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