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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Great company

Been with this same company last few years rather than the usual changing companies every year as the value is better than the rest and renewals always very reasonable without over inflating so not worth looking elsewhere Reviewed on: 25th August 2023

My views

I've been with this insurance company for a while now if I've had to contact them they are very helpful. And the prices are very competitive for the benefits. Reviewed on: 25th August 2023

the only insurance company to reduce my yearly payment when they could

i just trust this company 100% Reviewed on: 25th August 2023

Great insurance

Really happy with Policy expert. Offering good value home insurance at a good price. Way better than my last provider. Can’t fault. Thank you Reviewed on: 25th August 2023

Excellent service and value for money

As the title suggests that we are very happy with policy expert and the added bonus that we can alter our insurance cover throughout our contract without massive admin fees Reviewed on: 25th August 2023

A fair & helpful company to deal with

Everything about Policy Review (PR) is easy. I normally shop around each year for home insurance because, as an existing customer, the renewal quotes with other insurance companies rose sky high. I didn’t feel the need to do so this year as, despite the rate of inflation at the time, PR’s renewal quote reflected a small but fair & manageable increase. The website is very easy to use and the insurance application was very smooth. I was with PR a few years ago when I was renovating my house and spoke with a very helpful customer service agent who advised me on what I needed to do by way of notification to PR of the work being done. Returning to them last year was like reuniting with an old friend! Reviewed on: 25th August 2023

Quality company.

Policy expert provided me with a seamless ordering process that exceeded my expectations. Easy to contact and an extremely high level of service and professionalism was received. Would recommend in future. Reviewed on: 25th August 2023

Excellent cover

Fantastic cover at a very competitive price. Easy to deal with Reviewed on: 25th August 2023

Concise, clear and helpful

Always clear and very competitive on price. So far no issues and very helpful if the need to contact arises. Reviewed on: 25th August 2023

Simple, Clear, Affordable and Effective

We search for home insurance that was appropriate for the level of cover we needed on comparison sites. Policy Expert came in as one of the cheapest and ticked on the boxes we needed and made provision for bikes and jewellery etc. Navigating the website was easy and the speed at which we were able to get cover was good. Overall I (we) are very satisfied with the cover. Reviewed on: 25th August 2023

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