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Policy Expert : Home insurance reviews

View other Policy Expert products
4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.
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Policy Expert Home insurance reviews (9156)

Efficient and consistent and friendly

5
Their fees are among the lowest. They have not put them up on renewal. They are yuck and efficient on the phone but my experience was also a ver warm and friendly one. Reviewed on: 25th August 2023
Rosie Johnson's avatar
Rosie Johnson

Excellent customer service and can't beat price

5
So helpful and easy to set up with clear explanations for everything Reviewed on: 25th August 2023
Lynn Yellowley's avatar
Lynn Yellowley

5 star policies at a great price

5
Great policies at a great price. Good customer service. Reviewed on: 25th August 2023
Nick J's avatar
Nick J

Good service at a reasonable rate

5
Reasonable rates and the service is good. Paperwork received so I can check what is covered Reviewed on: 25th August 2023
Barry Kemble 's avatar
Barry Kemble

Very satisfied

5
Everything has gone smoothly with taking up this my house insurance with Policy Expert Reviewed on: 25th August 2023
Colin Batey's avatar
Colin Batey

Good provider

4
Seems like good coverage and value for money. Never had to claim so can't review that process Reviewed on: 25th August 2023
JZS's avatar
JZS

So far so good

3
I feel like I don't have much to say in this interview, i haven’t interacted with Policy Expert other than when I bought insurance. The cover i bought is substantial and offers some cover which other’s don't. It was easy to purchase and the online portal is easy to navigate. Like most insurers I might be writing a different review if I ever have to claim… Reviewed on: 25th August 2023
Connaugh Daley's avatar
Connaugh Daley

Easy, affordable and comprehensive!

5
Quote was much better than any competitors and still covered everything I needed it to. Sign-up was easy as well - would recommend! Reviewed on: 25th August 2023
Ljb12152's avatar
Ljb12152

Great cover

5
I've been with Policy Expert and recently upgraded to the Platinum cover this year Excellent cover and great customer service...so far. Reviewed on: 25th August 2023
brian nutting's avatar
brian nutting

Easy to deal with

4
Simple renewal process and comprehensive insurance. Reviewed on: 25th August 2023
Andrew Dowie's avatar
Andrew Dowie

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