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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to sort out

I found policy expert to be so easy to deal with been with them now 3 years and has always been clear on what to do Reviewed on: 25th August 2023

Only good experiences

I've never had to make a claim, but I have used policy expert for a few years now as their website is easy to follow and their policies are reasonably priced. Reviewed on: 25th August 2023

Easy to use

Really easy website to use and clear on what is required of you. Would defo use again. Reviewed on: 25th August 2023

Good product, good price

The title says it all. They were the cheapest on the market for what was on offer. Thankfully, I haven't t had to use any of the services so can't actually review what they're like to deal with. The switch was easy though and price was good. Reviewed on: 25th August 2023

Transparent and tailored

Been with them for a few years and always found yhe best price for me and the cover is tailored and applicable to my needs. No hidden extras are required as the policy covers everything I require. Reviewed on: 25th August 2023

Excellent value for money

Friendly, helpful and great value for money year after year. Very happy with the service I have had. Reviewed on: 25th August 2023

Consistently competitive

Found this company on a comparison website and took out an annual policy. A year later when I came to renewal I went to the comparison site again but none of the offerings were as competitive as Policy Experts renewal price. Never happened to me before. I am very pleased. Reviewed on: 25th August 2023

Good cover, better price

Have been with Policy Expert for 4 years, and they have always been unbeaten on price. Good level of cover for my needs, with a good range of options for those who may need more. Reviewed on: 25th August 2023

Customer friendly company with an easy to use platform

I’ve used Policy Expert for the first time this year and am really pleased. My policy was competitively priced, the website was easy to use and I have the reassurance that they are there to help me if the need arises. Reviewed on: 25th August 2023

Easy to set up

The set up process waa very easy, and the questions well explained and laid out. Also nice that they don't charge if you want to make any changes to the policy. Reviewed on: 25th August 2023

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