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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Transparent and tailored

Been with them for a few years and always found yhe best price for me and the cover is tailored and applicable to my needs. No hidden extras are required as the policy covers everything I require. Reviewed on: 25th August 2023

Excellent value for money

Friendly, helpful and great value for money year after year. Very happy with the service I have had. Reviewed on: 25th August 2023

Consistently competitive

Found this company on a comparison website and took out an annual policy. A year later when I came to renewal I went to the comparison site again but none of the offerings were as competitive as Policy Experts renewal price. Never happened to me before. I am very pleased. Reviewed on: 25th August 2023

Good cover, better price

Have been with Policy Expert for 4 years, and they have always been unbeaten on price. Good level of cover for my needs, with a good range of options for those who may need more. Reviewed on: 25th August 2023

Customer friendly company with an easy to use platform

I’ve used Policy Expert for the first time this year and am really pleased. My policy was competitively priced, the website was easy to use and I have the reassurance that they are there to help me if the need arises. Reviewed on: 25th August 2023

Easy to set up

The set up process waa very easy, and the questions well explained and laid out. Also nice that they don't charge if you want to make any changes to the policy. Reviewed on: 25th August 2023

Best provider switch in years

Moving from Hastings Direct home insurance was easy and full of benefits. Mainly a cool £40 saving plus parts of the policy were massively improved. All in all a slick experience with great communication and just so easy. Reviewed on: 25th August 2023

Excellent support and service

Experienced prompt, timely excellent response when discussing and placing a claim. Staff were professional, polite friendly and easy to contact. Reviewed on: 25th August 2023

Hassle free and affordable

Excellent value for money. Knowledgeable and efficient customer service. Can’t fault Policy Expert in any way. Would highly recommend. Reviewed on: 25th August 2023

Give them a go

Reasonable price and easy to setup Reviewed on: 25th August 2023

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