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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy to set up

The set up process waa very easy, and the questions well explained and laid out. Also nice that they don't charge if you want to make any changes to the policy. Reviewed on: 25th August 2023

Best provider switch in years

Moving from Hastings Direct home insurance was easy and full of benefits. Mainly a cool £40 saving plus parts of the policy were massively improved. All in all a slick experience with great communication and just so easy. Reviewed on: 25th August 2023

Excellent support and service

Experienced prompt, timely excellent response when discussing and placing a claim. Staff were professional, polite friendly and easy to contact. Reviewed on: 25th August 2023

Hassle free and affordable

Excellent value for money. Knowledgeable and efficient customer service. Can’t fault Policy Expert in any way. Would highly recommend. Reviewed on: 25th August 2023

Give them a go

Reasonable price and easy to setup Reviewed on: 25th August 2023

Good cover, good price

the process wa straight forward, I received the cover I needed at a price I was happy to pay Reviewed on: 25th August 2023

Great service and competitive price

Easy to renew and at a good price Reviewed on: 25th August 2023

Excellent

Easy to deal with and good value. Reviewed on: 25th August 2023

great value

great value.................................................................... Reviewed on: 25th August 2023

Clear, simple and great experience & value

Buying my home insurance from PolicyExpert was a smooth and enjoyable experience - not words you usually associate with this process! I like the clear policy wordings and documentation, and getting quotes was simple - as it should be. You won’t hesitate making the switch. Reviewed on: 25th August 2023

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