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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Clear, simple and great experience & value

Buying my home insurance from PolicyExpert was a smooth and enjoyable experience - not words you usually associate with this process! I like the clear policy wordings and documentation, and getting quotes was simple - as it should be. You won’t hesitate making the switch. Reviewed on: 25th August 2023

Prompt claims service

I needed to make a claim recently and was a bit worried about using the web portal rather than speaking to someone. It was however very easy to use and received a response the next day. Communication via the portal was very quick and easy throughout the process. Reviewed on: 25th August 2023

Comfortable

Good to know they're there should you need them Reviewed on: 25th August 2023

Reliable and value for money

This insurance was a competitive price. I was able to speak to an advisor when I needed to. I would recommend to friends and family. Reviewed on: 25th August 2023

Great value

Great value for money, policy can be customized so you get exactly what suits your needs to cover all eventualities. Reviewed on: 25th August 2023

Great price, great cover

The best cover for the best price. Simple to set up. Recommended to me from a trusted friend, very happy. Reviewed on: 25th August 2023

Excellent

Excellent service and price offered Reviewed on: 25th August 2023

Good price. Good customer service

Anytime I have had to deal with the customer service team the staff have been quick to resolve any issues in a polite, efficient manner. Although I always shop around for my car insurance I've just allowed automatic renewals for our home insurance as I'm so pleased with the policy Reviewed on: 25th August 2023

Simply the best

Quick, easy, affordable - just what you need from an insurance provider Reviewed on: 25th August 2023

Great service and value for money

Really competitive pricing for a great product and level of cover. Customer service excellent. Reviewed on: 25th August 2023

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