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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Trusted Insurance

Very easy to set up a policy that is tailored to needs. Having had to make a claim I found the process very easy and efficient with the matter dealt with professionally and in a timely manor. Friendly customer service who talked me through the whole claims process and what to expect. Took the stress out of a stressful situation. Reviewed on: 25th August 2023

Excellent service, comprehensive cover, smiles all round!

Policy Expert have been quick and easy to deal with, organising cover was swift and more than covered all our needs and their customer service was excellent! What more do you want from an insurance provider? Reviewed on: 25th August 2023

Good value!

Fortunately we have never needed their services, but even our renewal quotes have never been beaten, by the major players in this field. Reviewed on: 25th August 2023

So easy to deal with

Luckily I haven’t had to claim on my house insurance so cannot comment on this side of matters as to the company however, when mum passed away last December their help was invaluable. They really did care, explained what would happen until the sale of the house went through and when this did happen one phone call produced a small refund. The bereavement team were truly experienced and well versed and for this I thank them. Reviewed on: 25th August 2023

Competitive price

Bought building and & content insurance which was very competitive Excellent service Reviewed on: 25th August 2023

Brilliant price

I have stayed with policy expert for a few years now,as despite checking around when my renewal is due- I haven’t found a better price yet! Reviewed on: 25th August 2023

Good customer service

Competitive prices were happy to meet my best quote. Good customer service. Expected to be on hold for a long time however quickly aswered. Reviewed on: 25th August 2023

No hassle, fast, helpful, good price

Excellent customer service, no hassle, very good prices, no wonder they have won this award. Continue with the great job. Reviewed on: 25th August 2023

Great prices

Been with Policy Expert for a while for home insurance always good price when I come to review Reviewed on: 25th August 2023

Excellent customer service

There when you need them but hoping you don’t! Reviewed on: 25th August 2023

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