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Policy Expert : Home insurance reviews

View other Policy Expert products
4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

Excellent

5
Easy to deal with and good value. Reviewed on: 25th August 2023
Carol Thomas's avatar
Carol Thomas

great value

5
great value.................................................................... Reviewed on: 25th August 2023
B's avatar
B

Clear, simple and great experience & value

5
Buying my home insurance from PolicyExpert was a smooth and enjoyable experience - not words you usually associate with this process! I like the clear policy wordings and documentation, and getting quotes was simple - as it should be. You won’t hesitate making the switch. Reviewed on: 25th August 2023
Craig's avatar
Craig

Prompt claims service

5
I needed to make a claim recently and was a bit worried about using the web portal rather than speaking to someone. It was however very easy to use and received a response the next day. Communication via the portal was very quick and easy throughout the process. Reviewed on: 25th August 2023
Mike Holmes's avatar
Mike Holmes

Comfortable

4
Good to know they're there should you need them Reviewed on: 25th August 2023
stephen cottam's avatar
stephen cottam

Reliable and value for money

5
This insurance was a competitive price. I was able to speak to an advisor when I needed to. I would recommend to friends and family. Reviewed on: 25th August 2023
Lynne G's avatar
Lynne G

Great value

5
Great value for money, policy can be customized so you get exactly what suits your needs to cover all eventualities. Reviewed on: 25th August 2023
Bronwen Brooks 's avatar
Bronwen Brooks

Great price, great cover

5
The best cover for the best price. Simple to set up. Recommended to me from a trusted friend, very happy. Reviewed on: 25th August 2023
Kat&Dogs's avatar
Kat&Dogs

Excellent

5
Excellent service and price offered Reviewed on: 25th August 2023
Anna Marina Perona's avatar
Anna Marina Perona

Good price. Good customer service

5
Anytime I have had to deal with the customer service team the staff have been quick to resolve any issues in a polite, efficient manner. Although I always shop around for my car insurance I've just allowed automatic renewals for our home insurance as I'm so pleased with the policy Reviewed on: 25th August 2023
EmmaB's avatar
EmmaB

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