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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great customer service

I have been with Policy Expert for a number of years & always get great offers at renewal . Would recommend that everyone should give them a try. Reviewed on: 25th August 2023

Best customer service

Very nice and friendly service quick and easy and they explained everything Reviewed on: 25th August 2023

Good service

No complaints, easy website to navigate, competitive pricing and comprehensive cover. Haven’t had to claim so can’t comment on this. Reviewed on: 25th August 2023

A good policy at a realistic price

The policy covered all the items i needed for my house cover Reviewed on: 25th August 2023

Top Notch Insurance

First class service and genuine value for money Reviewed on: 25th August 2023

House Insurance

Once again very competitive and easy to arrange Reviewed on: 25th August 2023

Home Insurance

Since I switched to Policy Expert insurance company, I have been most impressed with the way I have been treated; so much so, that I have recommended it to other members of my family. The company is very efficient and is excellent value for money. Well done! Reviewed on: 25th August 2023

Sensible questions asked in a fair format

The price quoted was less than last year Reviewed on: 25th August 2023

House-standing

The policy was extremely quick and easy to fill out, which was an absolute must for myself. Everything I needed was in the forms and easy to understand. Reviewed on: 25th August 2023

Policy Expert Home Insurance

Excellent cover at reasonable prices. Last Year I had to make a claim on my policy for a diamond lost out of an eternity ring. The claim was dealt with quickly and very professionally and the missing stone was replaced rapidly without fuss. I would recommend as it's good to know that a policy does work in practice not just empty promises. Reviewed on: 24th August 2023

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