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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

The happy company

Very quick to respond, very polite and helpful, amazing Reviewed on: 5th August 2024

Good customer service very easy to use to insure my...

Good customer service very easy to use to insure my pet Reviewed on: 5th August 2024

I took out my 1st policy with Policy Expert in April.

I took out my 1st policy with Policy Expert in April. They gave an excellent price, which was very competitive. The whole process was very simple and straightforward Reviewed on: 5th August 2024

Quick and easy

Quick and easy to apply and a very reasonable price. Reviewed on: 5th August 2024

Competitive price and easy to arrange

Competitive price and easy to arrange Reviewed on: 5th August 2024

Great customer service in explaining what my policy...

Great customer service in explaining what my policy for black box enabled Reviewed on: 5th August 2024

Smooth online experience.

Smooth online experience. Reasonable competitive pricing. Usual cover for buildings and contents. Reviewed on: 5th August 2024

Great provider.

Great provider. Good value for money. Reviewed on: 5th August 2024

Faultless

Cannot fault it – really good experience from start to finish Reviewed on: 5th August 2024

Excellent cover at a very competitive price.

Excellent cover at a very competitive price. Straightforward and clear processes. Reviewed on: 5th August 2024

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