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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Very pleased with the whole process from the quote t...

Very pleased with the whole process from the quote to payment.Very easy to do everything online. Reviewed on: 5th August 2024

Never claimed but covers what i need.

Never claimed but covers what i need. Reviewed on: 5th August 2024

Great value insurance but not put them to test yet

No contact as yet other than to purchase a policy Reviewed on: 5th August 2024

Easy to set up, cheap, customer service excellent

Easy to set up, cheap, customer service excellent Reviewed on: 5th August 2024

Very happy with service and friendly staff.

Very happy with service and friendly staff. Reviewed on: 5th August 2024

Competitive price

Taking out the policy was quick and easy. I haven’t had need to make a claim so far so can’t comment further. Reviewed on: 5th August 2024

Excellent price, easy to apply for cover

Very competitive pricing, easy application form. Haven’t needed to make a claim so can’t rate in that area. Reviewed on: 5th August 2024

Quotation process was straight forward

Fortunately not had to make a claim but the quotation process was straight forward, the price was far less than my renewal quote Reviewed on: 5th August 2024

Great experience so far would recommend to people lo...

Great experience so far would recommend to people looking for an insurance company in the future. Definitely helpful when things are not great - toilet didn’t work and they sent someone out to fix it as a matter of urgency. Reviewed on: 5th August 2024

A Medal Winning Purchase!

There is not much more i can add because the ratings i gave said it all.I only ordered Bronze cover but as far as i'm concerned it was like winning Gold at the Olympics. Reviewed on: 5th August 2024

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