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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Best value for money

Best value for money which is important in the current climate Reviewed on: 5th August 2024

New Customer

After much searching for a new quote this was the best value for money and quite a bit cheaper than my renewal quote from my previous provider but the cover was the same or better. Reviewed on: 5th August 2024

I had a claim, it only took 2weeks to sort it.

I had a claim, it only took 2weeks to sort it. From start to finish. Reviewed on: 5th August 2024

Cheapest policy online.

Policy Expert offered the cheapest policy online. It was easy to purchase and offered everything I needed. Reviewed on: 4th August 2024

Never had any issues with Policy Expert.

Never had any issues with Policy Expert. It's easy and hassle-free to take out a policy with them. Reviewed on: 4th August 2024

Good insurance company.

Policy expert offers a good all round policy that suits me. Reviewed on: 4th August 2024

Extremely helpful.

Very friendly staff and extremely helpful. Reviewed on: 4th August 2024

Helpful service and easy to access

Helpful service and easy to access Reviewed on: 4th August 2024

Simply, easy and great service offered

Straight forward and easy to follow policies Reviewed on: 4th August 2024

My first ever claim made easy

Had to make my first ever claim after I damaged my wallpaper I was so anxious because it hadn’t long been redecorated I made a call and a lovely lady talked me through everything and eased my stress levels everything was easy to follow and was a straightforward process done within a week of me calling to report my claim Reviewed on: 4th August 2024

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