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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9139)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great company

Reasonable prices, great customer service - I won’t be changing company’s Reviewed on: 24th August 2023

A great price

I haven't had to use the service, luckily! However, the insurance premium was a great price compared to others, and it was super easy to set up . It's the second time for me to use Policy Expert. Reviewed on: 24th August 2023

Easy to deal with

I have found Policy expert, to be friendly and helpful, also a good price even on renewal! Reviewed on: 24th August 2023

Sensible insurance at sensible price

Not had any reasons not to keep re insuring with policy expert. Reviewed on: 24th August 2023

Simple & easy

No hassel simple to understand and easy to complete very competitive exelent. Reviewed on: 24th August 2023

Best House Insurance Provider

I found Policy Expert to be a fair House insurance provider to date. The individuals in the help desk are helpful, knowledgeable and polite. I will keep using this company for my future insurance needs and have recommended this company to others. Reviewed on: 24th August 2023

Simplicity it's self

No nonsense hassle free. In a world where it is getting more and more frustrating to deal with insurance companies, it comes as a refreshing change. Reviewed on: 24th August 2023

Terrible service

Not very helpful when you have a claim and don't listen. Drag things out. Burst pipe happened back in May and still not resolved. Probably have to go to the ombudsman. Reviewed on: 24th August 2023

Great service

Renewed for a second year runnibg. Yet to claim but did need to change our policy and they made things easy. Always competitive pricing Reviewed on: 24th August 2023

Excellent value and coverage

Very impressed with my quotation from Policy Expert. So far, all is good and I can highly recommend Policy Expert for your home insurance needs Reviewed on: 24th August 2023

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