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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service, Reasonable renewal prices

5
Easy sign up, great service, informative with policy information. Renewals have always been really good value Reviewed on: 24th August 2023
Michael Norman's avatar
Michael Norman

Excellent service

5
Easy to set up and renew. Great price. keep you up to date on policy and deals. Reviewed on: 24th August 2023
Jude's avatar
Jude

Best that I have dealt with.

5
Easy to deal with you can actually talk to real people, professional and the best prices around. Would recommend. Reviewed on: 24th August 2023
Ann's avatar
Ann

Super cover for super cheap price

5
Been with you for a few years. Nobody touches the cover for the proce Reviewed on: 24th August 2023
Gerry 's avatar
Gerry

Excellent service

5
Easy to set up on the website, questions are explained and great reviews from other customers Reviewed on: 24th August 2023
Richard Hanks's avatar
Richard Hanks

Great provider

5
Would recommend provider for insurance Reviewed on: 24th August 2023
Madison Harrigan's avatar
Madison Harrigan

Great company

5
Reasonable prices, great customer service - I won’t be changing company’s Reviewed on: 24th August 2023
Chay barthaud's avatar
Chay barthaud

A great price

5
I haven't had to use the service, luckily! However, the insurance premium was a great price compared to others, and it was super easy to set up . It's the second time for me to use Policy Expert. Reviewed on: 24th August 2023
Kaz Hoo's avatar
Kaz Hoo

Easy to deal with

5
I have found Policy expert, to be friendly and helpful, also a good price even on renewal! Reviewed on: 24th August 2023
elaine kennedy-thompson's avatar
elaine kennedy-thompson

Sensible insurance at sensible price

5
Not had any reasons not to keep re insuring with policy expert. Reviewed on: 24th August 2023
gordon hawker's avatar
gordon hawker

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