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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Simple & easy

No hassel simple to understand and easy to complete very competitive exelent. Reviewed on: 24th August 2023

Best House Insurance Provider

I found Policy Expert to be a fair House insurance provider to date. The individuals in the help desk are helpful, knowledgeable and polite. I will keep using this company for my future insurance needs and have recommended this company to others. Reviewed on: 24th August 2023

Simplicity it's self

No nonsense hassle free. In a world where it is getting more and more frustrating to deal with insurance companies, it comes as a refreshing change. Reviewed on: 24th August 2023

Terrible service

Not very helpful when you have a claim and don't listen. Drag things out. Burst pipe happened back in May and still not resolved. Probably have to go to the ombudsman. Reviewed on: 24th August 2023

Great service

Renewed for a second year runnibg. Yet to claim but did need to change our policy and they made things easy. Always competitive pricing Reviewed on: 24th August 2023

Excellent value and coverage

Very impressed with my quotation from Policy Expert. So far, all is good and I can highly recommend Policy Expert for your home insurance needs Reviewed on: 24th August 2023

Friendly, easy and good value

I have been with Policy expert for two years. I renewed without hesitation as, having had to make a small claim last year (1st ever insurance claim) they proved to be very easy to deal with, fast and efficient too. Highly recommended. Reviewed on: 24th August 2023

Policy expert Home insurance

Always great value, I've used for years Reviewed on: 24th August 2023

Excellent Service

Quick response, friendly customer service, got the price I was happy with, happily to recommend Reviewed on: 24th August 2023

Good experience so far!

Only just started a policy but so far has been good Reviewed on: 24th August 2023

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