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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to use and amazing value :-)

Great value and the easiest company I’ve ever dealt with for insurance. I’ve had to call once in the last couple of years I’ve been with them and it was an absolute pleasure; no waiting time and quick friendly response. Thank you PolicyExpert! Reviewed on: 24th August 2023

Easy transition

Needed new insurance for the building/contents - Policy Expert delivered a clear and easy comparison and came in more than 40% cheaper than original insurer. Reviewed on: 24th August 2023

Really great customer service

Had a few issues with my toilets, I called policy expert and they got an expert to fix all my the problems. Customer service was amazing Reviewed on: 24th August 2023

Best I could find

Really needed to find another insurance,read reviews and to me it was a no brainier. Reviewed on: 24th August 2023

Good value cover

Value for money, excellent cover. Very happy with the policy I have Reviewed on: 24th August 2023

The Best of the Best

I still do a price comparison because I’d feel irresponsible (and guilty) if I didn’t and I’d expect Martin Lewis to appear at my shoulder and berate me! It is pointless though, nothing compares favourably with this company. They have the best prices, the best terms and the best customer service - why would I change? Reviewed on: 24th August 2023

Great provider

Been a great provider, since I joined no issues and always helpful Reviewed on: 24th August 2023

Quick, easy and great customer service

It was quick and easy to take out an insurance policy that was comprehensive and well priced. I was able to add on personal items away from home and they couldn’t be more helpful Reviewed on: 24th August 2023

Efficient. Good value

Easy process with a good price. No issues or problems. Recommended. Reviewed on: 24th August 2023

customer first

i feel that as a provider you deliver the same level of service over the phone as through other channels which many providers do not. This is still really important to a large percentage of customers who continue to prefer to be able to speak with someone. Reviewed on: 24th August 2023

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