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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Best

Found them to be best price and easy to set up Reviewed on: 24th August 2023

One of the best all round policy for the price

Competitive price & easy to sign up Reviewed on: 24th August 2023

Clear and helpful

All my dealings with Policy Expert have been positive. They have made changing or renewing policies over the years so straightforward and I find the policy documents easy to follow and find information I need. Reviewed on: 24th August 2023

Good value insurance

Easy to apply online for our home insurance & very competitive prices, really pleased Reviewed on: 24th August 2023

Take it easy

I need something that gives me peace of mind when I’m not at home. Something that covers everything that means anything to me. Allows life to get in the way and then helps to put it all back together without breaking the bank Reviewed on: 24th August 2023

Good service so far.

Good value and good service so far. Reviewed on: 24th August 2023

Great service.

Clear documents and very good, knowledgable customer service personnel. Excellent. Reviewed on: 24th August 2023

Professional service and friendly service

No problems whatsoever with this company, everything was done smoothly and quickly from start to finish, excellent service all round! Reviewed on: 24th August 2023

Home Insurance

Very surprised with the renewal quotation. It was very competitive and the quality was just as good as other companies so I am quite happy to use Policy Expert again. Reviewed on: 24th August 2023

Straightforward experience.

Policy documents are clear and renewal is hassle-free. Good value. Claims process as yet untested (and hopefully will remain so). Reviewed on: 24th August 2023

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