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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Happy with all aspects since taking out insurance wi...

Happy with all aspects since taking out insurance with you. Reviewed on: 4th August 2024

Really straight forward and hassle free

Really straight forward and hassle free Reviewed on: 4th August 2024

everything was easy to follow online and insurance p...

everything was easy to follow online and insurance price was really decent price Reviewed on: 4th August 2024

Great price and service.

Great price and service. Fast and efficient Reviewed on: 4th August 2024

Very smooth process and excellent value for money!

Very smooth process and excellent value for money! Reviewed on: 4th August 2024

Every thing you need to fill in is user friendly

Every thing you need to fill in is user friendly Reviewed on: 4th August 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 5th August 2024

Better policy, at a fraction of the price. Five stars.

I was a long standing customer for home insurance with my building society, but when my renewal came in at three times the price of the previous year, I decided to shop around. That's when I discovered Policy Expert. I got a better insurance policy for a fraction of the price I was quoted by my building society. I will definitely be renewing with them next time, and I shall also being looking to them when my car insurance comes up for renewal. Thank you Policy Expert. Reviewed on: 4th August 2024

Quick answering of phone and queries .

Quick answering of phone and queries . Never had any reason to doubt professionalism.. Happy to renew if price comparaible, which has been in the past . Thank you good service Reviewed on: 4th August 2024

Easy and quick

When moving house, the process to update my house insurance details was so easy and quick Reviewed on: 4th August 2024

Great, not needed a claim though so who knows

Great, not needed a claim though so who knows Reviewed on: 4th August 2024

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