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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Home and contents Policy

I took out a policy with Policy expert as they were the most competitively priced for what I needed at the time. Reviewed on: 3rd August 2024

It's my first year with PE.

It's my first year with PE. The enrolment was simple and they've been quick to answer a couple of questions. I guess the real test is when I need to make a claim! Reviewed on: 3rd August 2024

When others withdrew features, these guys still insu...

When others withdrew features, these guys still insured my individual items without fuss. Reviewed on: 3rd August 2024

Best value I could find

Best value on the market, haven’t had to speak to their customer service but don’t get bombarded with junk so good so far Reviewed on: 3rd August 2024

Website easy to navigate, good price and covered all...

Website easy to navigate, good price and covered all bases depending on your needs Reviewed on: 3rd August 2024

Chosen as a result from a comparison site.

Chosen as a result from a comparison site. Clear suitable policy options and subsequent communication. Nothing to dislike. Reviewed on: 3rd August 2024

Service Experience

Not yet had to contact insurer so cannot comment on service. Reviewed on: 3rd August 2024

found this company by comparison site - they offered...

found this company by comparison site - they offered best value for the cover I required. Reviewed on: 3rd August 2024

It was very easy to setup and the customer service w...

It was very easy to setup and the customer service was very helpful. Reviewed on: 3rd August 2024

Best prices for a good choice of cover

Best prices for a good choice of cover. Nice, easy-to-use website and fuss-free transactions. Reviewed on: 3rd August 2024

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