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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Hime

Consistently competitively priced Reviewed on: 24th August 2023

Practically Perfect in every way

Policy Expert are as their name says experts. They are knowledgeable, friendly and very helpful. Their products are competitive and well priced. Their website is well laid out and easy to navigate. They make the process of getting insurance easy and step by step on line. You are easily able to use their guidance to customise a policy for your own particular needs. The confirmation details and the paperwork arrived very quickly. This was the first time I have used them but I wouldn’t hesitate to use them again. Reviewed on: 24th August 2023

Top class insurance at a price that's right!

Excellent communication, fantastic customer service, caring, considerate and chesp insurance that doesn't compromise on cover. Who could ask for more, especially in a tough economic climate. Reviewed on: 24th August 2023

a good policy

A good comprehensive home insurance policy at a good price Reviewed on: 24th August 2023

Great customer service

Setting up our home insurance with Policy Expert was super simple and they offered us a competitive quote. Will use again. Reviewed on: 24th August 2023

Totally reliable

Been a customer for several years. Price and customer service excellenr Reviewed on: 24th August 2023

Good renewal premium

Great company. Renewal premium was better than anything I could get on all comparison websites. Will continue using ad infinitum! Reviewed on: 24th August 2023

Fairly priced and helpful customer service

Renewed with Policy Expert for the last two years or so. The customer service is very good. No waiting for ages before getting through and the staff are polite and helpful. Reviewed on: 24th August 2023

Plain & simple.

Simple, clear & concise policy details, with a great price compared to other companies on like for like cover. Reviewed on: 24th August 2023

Excellent value

Easy website access, excellent value. I’ve was with my previous insurance company for years, I’m very loyal but needed a good value trusted new insurance company. Policy expert fitted the bill perfectly. Reviewed on: 24th August 2023

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