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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value for money

Good value policy easy to set up Reviewed on: 24th August 2023

Connectable

Easy to contact and helpful customer service. Always polite and return enquires. Reviewed on: 24th August 2023

Good value policy

Second year with Policy expert. Comprehensive policy at a reasonable price. Highly recommended. . Reviewed on: 24th August 2023

Covers everything I want

Very helpful. Covered everything I need it to . Send reminders to help keep house safe Reviewed on: 24th August 2023

Good insurer to deal with.

I've been with Policy Expert for a few years, the price is good and the email communication is good. I hope I never have to make a claim but I can't complain about my experience so far with Policy Expert. Reviewed on: 24th August 2023

The only way

Cheapest I could find with added extras with the extra added bonus of being the easiest so sign up with. Reviewed on: 24th August 2023

Recommended helper

I only had to use my policy once during flooding. Everything was taken care of including ripping floor pannels off, industrial grade dehumidifier, electricity bill covered and all damage compensation assessed by professionals. There was not single thing I could complain about. Highly recommended insurance provider. Reviewed on: 24th August 2023

Great price for home and contents insurance

We've been with Policy Expert for a few years now, the quote always comes back better than the competitors and it's quick and easy to renew. We haven't had to claim yet, so I can't comment on that, but so far, we're really happy. Reviewed on: 24th August 2023

Friendly service

Very friendly, pleasant and helpful in supportive ways. I would recommend them to all family and friends. Reviewed on: 24th August 2023

Great cover at a great price

Renewed my home again this year as still offered a better price for the cover that others. Reviewed on: 24th August 2023

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