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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9136)

Great cover at a great price

5
Renewed my home again this year as still offered a better price for the cover that others. Reviewed on: 24th August 2023

Reliable

4
Friendly, reliable as well as competitive. Reviewed on: 24th August 2023

Easiest insurance company to deal with

5
Must be the best customer service and easier company to deal with Reviewed on: 24th August 2023

Good insurance at a reasonable price

5
Easy to use and good value. Would use again for my home insurance. Reviewed on: 24th August 2023

Customer Friendly

5
Can't comment about claiming but the renewal process is so easy and customer service is fantastic. Reviewed on: 24th August 2023

Very quick and helpful

5
I'm really impressed with my policy and the price is incredible. Thank you. Reviewed on: 24th August 2023

Helpful

5
I contacted Policy Expert for legal advice and was impressed with their service. Reviewed on: 24th August 2023

Happy enough - no issues to date.

4
Thankfully no need to utilise my insurance but it was easy to renew and competitive. Reviewed on: 24th August 2023

Easy to sign-up, renew and great value

4
I've never had to make a claim but I've insured with Policy Expert for a few years and they have always represented great value for money. Consistently the cheapest and the different levels of cover make it easy to choose the right level. I've had extras added for free, like home emergency, which has been great. Reviewed on: 24th August 2023

Always available to help

5
Always helpful and willing to help out Reviewed on: 24th August 2023

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