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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good value cover

I've renewed my home and contents insurance with Policy Expert again this year as there is no quote that compares that I've found, especially for the cover provided. Excellent that emergency home cover is included too. Not had to claim (thank goodness). Reviewed on: 24th August 2023

House insurance

Viewed lots of deals and found policy t expert to be easy to understand as well as competitive Reviewed on: 24th August 2023

Good value for money

Good value policy easy to set up Reviewed on: 24th August 2023

Connectable

Easy to contact and helpful customer service. Always polite and return enquires. Reviewed on: 24th August 2023

Good value policy

Second year with Policy expert. Comprehensive policy at a reasonable price. Highly recommended. . Reviewed on: 24th August 2023

Good insurer to deal with.

I've been with Policy Expert for a few years, the price is good and the email communication is good. I hope I never have to make a claim but I can't complain about my experience so far with Policy Expert. Reviewed on: 24th August 2023

The only way

Cheapest I could find with added extras with the extra added bonus of being the easiest so sign up with. Reviewed on: 24th August 2023

Recommended helper

I only had to use my policy once during flooding. Everything was taken care of including ripping floor pannels off, industrial grade dehumidifier, electricity bill covered and all damage compensation assessed by professionals. There was not single thing I could complain about. Highly recommended insurance provider. Reviewed on: 24th August 2023

Great price for home and contents insurance

We've been with Policy Expert for a few years now, the quote always comes back better than the competitors and it's quick and easy to renew. We haven't had to claim yet, so I can't comment on that, but so far, we're really happy. Reviewed on: 24th August 2023

Friendly service

Very friendly, pleasant and helpful in supportive ways. I would recommend them to all family and friends. Reviewed on: 24th August 2023

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