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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Insurance you can trust

5
Competitive rates, good customer service and a straightforward process. Reviewed on: 24th August 2023

Value for money

5
The policy covered exactly what I wanted at a very reasonable price Reviewed on: 24th August 2023

can;t find any fauly with them

5
everything was very easy and straight forwad to complete Reviewed on: 24th August 2023

Fantastic service and price

5
Exactly as expected again, good cover, plenty of options to choose from with good price Reviewed on: 24th August 2023

Good friendly service.

4
I had a query regarding smart locks, they arranged a call back for me from an advisor. I was told they would call me within 3 days. They called after only one day and were very helpful and professional. Reviewed on: 24th August 2023

Great insurance company

5
Been with these a long time not had a problem since being with them Reviewed on: 24th August 2023

Excellent

5
What a company they are excellent Reviewed on: 24th August 2023

Value for money insurance

4
Been with policy expert for a couple of years now. Not had any problem but then had no reason to claim. Its at that point I might have something to say about them.. Hopefully that won't happen. Reviewed on: 24th August 2023

Expert insurance from policy experts

5
Excellent service great customer service and competitive prices Reviewed on: 24th August 2023

Excellent

5
Fantastic insurer Easy to use website extremely well priced insurance policy Reviewed on: 24th August 2023

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