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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good for many years.

Provided good value - hope this continues. Reviewed on: 24th August 2023

No hassle

Policy Expert customer since 2020. Always get a competitive renewal quote and have had no issues with the service provided. Reviewed on: 24th August 2023

Excellent communication

I found Policy Expert spot on with their communication methods. They are very clear with what is going on and will phone you for clarity. The call centre is English which is an added bonus. Reviewed on: 24th August 2023

Great value insurance

Great value buildings and contents insurance. Couldn't beat it. Reviewed on: 24th August 2023

All good on the whole

All good once you get through Once you get through its all good Well, was for me anyway Reviewed on: 24th August 2023

Great service

Thanks for all you do. I really value the price and the level of service given. Reviewed on: 24th August 2023

Great price & plain speaking staff

Not only were The Policy Expert the best price for top level cover, when speaking to their agents you spoke to a knowledgeable, easy to understand human who seemed genuinely happy to help you out. This will be the third year in a row I’ve renewed with them. Not only have they consistently been competitive in price but the policy extras that are included save you even more money. Happy to recommend them to anyone. Reviewed on: 24th August 2023

Experts in their field

Experts in their field - quick and easy to arrange excellent cover Reviewed on: 24th August 2023

Great all around service.

Easy to navigate website, great choice of product, informative, and competitively priced. Great communication throughout transaction. Customer service and help/advice on hand. Reviewed on: 24th August 2023

Great priced insurance

I always used policy expert. I feel I get the cover I need for great value. Which is important Reviewed on: 24th August 2023

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