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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Value for money insurance

Been with policy expert for a couple of years now. Not had any problem but then had no reason to claim. Its at that point I might have something to say about them.. Hopefully that won't happen. Reviewed on: 24th August 2023

Expert insurance from policy experts

Excellent service great customer service and competitive prices Reviewed on: 24th August 2023

Excellent

Fantastic insurer Easy to use website extremely well priced insurance policy Reviewed on: 24th August 2023

Good for many years.

Provided good value - hope this continues. Reviewed on: 24th August 2023

No hassle

Policy Expert customer since 2020. Always get a competitive renewal quote and have had no issues with the service provided. Reviewed on: 24th August 2023

Excellent communication

I found Policy Expert spot on with their communication methods. They are very clear with what is going on and will phone you for clarity. The call centre is English which is an added bonus. Reviewed on: 24th August 2023

Great value insurance

Great value buildings and contents insurance. Couldn't beat it. Reviewed on: 24th August 2023

All good on the whole

All good once you get through Once you get through its all good Well, was for me anyway Reviewed on: 24th August 2023

Great service

Thanks for all you do. I really value the price and the level of service given. Reviewed on: 24th August 2023

Great price & plain speaking staff

Not only were The Policy Expert the best price for top level cover, when speaking to their agents you spoke to a knowledgeable, easy to understand human who seemed genuinely happy to help you out. This will be the third year in a row I’ve renewed with them. Not only have they consistently been competitive in price but the policy extras that are included save you even more money. Happy to recommend them to anyone. Reviewed on: 24th August 2023

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