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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Fantastic service

5
Easy to set up, great price and customer service Reviewed on: 24th August 2023
Sue Orlowski's avatar
Sue Orlowski

Satisfaction

5
Been with policy expert for quite a few years now never had any problems and they are always competitive on price. Wouldn't hesitate to recommend them Reviewed on: 24th August 2023
Alison Morley 's avatar
Alison Morley

Amazing Insurance Company

5
Thankfully I haven't never had to make a claim but have stayed with Policy Expert for many years. They are straightforward and efficient with the annual renewal. Would highly recommend. Reviewed on: 24th August 2023
Kelly's avatar
Kelly

Another year

5
Friendly and helpful call from staff for my renewal for another year. Reviewed on: 24th August 2023
Yvonne's avatar
Yvonne

So easy to renew policy each year as I've been a loyal customer for several years now.

5
I have always found policy expert to be so helpful and not had any problems with my policy since I've been with them for my home and contents insurance. Reviewed on: 24th August 2023
Jackie mcmurdo 's avatar
Jackie mcmurdo

Great Value

5
Been with the company for a number of years now, great on price & service, i look every year if i can get a better deal ells where. Reviewed on: 24th August 2023
Antonio Lorenzo's avatar
Antonio Lorenzo

This company was alot cheaper

5
Excellent customer service would highly recommend anyone to go with this company carnt fault it at all Reviewed on: 24th August 2023
Angela 's avatar
Angela

Good value

5
I've fortunately not had to make a claim, which is the only true test of an insurance policy, but the policy appears to offer value for money. Easy to renew. Reviewed on: 24th August 2023
Colin Barrett's avatar
Colin Barrett

Sensibly priced quality

5
Easy application, good cover and sensibly priced, I haven't tried their claim line yet but hopefully they are as good. Reviewed on: 24th August 2023
Andrew Thompson's avatar
Andrew Thompson

Good value

4
Good value, reasonable renewal quotes Good customer service Reviewed on: 24th August 2023
Hayley 's avatar
Hayley

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