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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great Value

Great value policy and outstanding customer service when I have called to make amendments. Really good and stayed with these guys for 4 years Reviewed on: 24th August 2023

Home Insurance Renewal 2023

Very helpful renewal line where you can talk to an actual person rather than a droid in an online web portal chatbox Reviewed on: 24th August 2023

Best insurance company

I have been a policy holder for the last couple of years have had a couple of claims which have been handled very well and carried out quickly and with great service. Reviewed on: 24th August 2023

Great customer service

Reasonable premiums, although often have to contact around renewal to reduce the increase each year. Customer service agents always friendly and helpful Reviewed on: 24th August 2023

great value

Always a decent price,and very helpful when we had to claim Reviewed on: 24th August 2023

Good price and no problems so far

Pretty much as it says on the tin. Reviewed on: 24th August 2023

No claims but comprehensive policy at good price

No claims but comprehensive policy at good price Reviewed on: 24th August 2023

Competitive

They were priced well enough against the competition that I renewed with them (after a little haggle), which isn't usually the case for insurance! Reviewed on: 24th August 2023

Brilliant

We have been with Policy Expert for a few years now and have found them to be very professional and easy to deal with Reviewed on: 24th August 2023

Trusted

Very helpful and trusted company would recommend to anyone Reviewed on: 24th August 2023

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