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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Competent and straightforward Insurance provider

Policy Expert gave me the best price for my insurance. Went with another provider last year , but returned to Policy Expert this year Reviewed on: 24th August 2023

Easy peasy lemon squeezy

Easy to negotiate website, clear info on all insurance cover and there's knowledgeable staff on hand when you need to contact them. Reviewed on: 24th August 2023

Extras included

Optional extras included in the price won out over other insurers. Decent renewal offer too. Reviewed on: 24th August 2023

Happy customer

Very good service and very easy to deal with. Reviewed on: 24th August 2023

Great price

Very good price, easy to set up. Peace of mind. Reviewed on: 24th August 2023

Excellent

Great customer service, great policy and good advice on what you need. Reviewed on: 24th August 2023

Stayed with them last 3 years

I havent had any issues with the company, I always look for deals at renewal and they always seem to compare with the ones online, always been helpful and friendly when had to speak with them Reviewed on: 24th August 2023

Excellent service

Excellent customer service setting up my insurance policy, really friendly and helpful staff Reviewed on: 24th August 2023

Best Home Insurance so far

I moved to Policy Expert from another provider. The online quote system worked very well. I was presented with various options and I selected the one that was most appropriate for me. The next day, I received a follow-up Email. I requested some time to consider the offer, and that was perfectly acceptable. The second follow-up came at the right time, as I had already made up my mind to make a purchase. None of the other companies that provided me with an online quote bothered to follow up. I highly recommend Policy Expert for their excellent customer service. I would like to extend my congratulations to Policy Expert for their highly interactive and user-friendly website. It's unfortunate that many companies have websites that are difficult to navigate and use. In fact, one of the reasons why I decided to switch from my previous home insurance provider was because their website made it hard for me to access my account or update my details. However, with Policy Expert, everything works like a charm. Reviewed on: 24th August 2023

Great value

Always keep policyholders informed and at a great price Reviewed on: 24th August 2023

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