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Policy Expert : Home insurance reviews

View other Policy Expert products
4.74
Based on 9,139 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026
Legend 's avatar
Legend

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9139)

Excellent service

5
Excellent customer service setting up my insurance policy, really friendly and helpful staff Reviewed on: 24th August 2023
Jess's avatar
Jess

Best Home Insurance so far

5
I moved to Policy Expert from another provider. The online quote system worked very well. I was presented with various options and I selected the one that was most appropriate for me. The next day, I received a follow-up Email. I requested some time to consider the offer, and that was perfectly acceptable. The second follow-up came at the right time, as I had already made up my mind to make a purchase. None of the other companies that provided me with an online quote bothered to follow up. I highly recommend Policy Expert for their excellent customer service. I would like to extend my congratulations to Policy Expert for their highly interactive and user-friendly website. It's unfortunate that many companies have websites that are difficult to navigate and use. In fact, one of the reasons why I decided to switch from my previous home insurance provider was because their website made it hard for me to access my account or update my details. However, with Policy Expert, everything works like a charm. Reviewed on: 24th August 2023
Iahmed's avatar
Iahmed

Great value

5
Always keep policyholders informed and at a great price Reviewed on: 24th August 2023
Barbara Elmes's avatar
Barbara Elmes

Great prices great service

5
Couldn't believe the price of my quote compared to my renewal, was a bit worried about changing but I needn't of been, fantastic service. Reviewed on: 24th August 2023
Lou's avatar
Lou

Recommendation

3
Good insurance provider good customer service Reviewed on: 24th August 2023
Shah's avatar
Shah

Great value

5
Great service and great value for money in comparison with other providers. Reviewed on: 24th August 2023
Diane Haward's avatar
Diane Haward

Competitive pricing, easy to set up and manage online.

5
My third year with Policy Expert. Despite browsing all the comparison websites, they still came out on top for policy features and price. Very easy to manage online and to make any amendments. Reviewed on: 24th August 2023
Nancy Oliver's avatar
Nancy Oliver

Very pleased with our insurance policy

5
Very pleased Had problems after particularly strong gales and roof was fixed and all repairs done very satisfactory Reviewed on: 24th August 2023
Chris Wightman's avatar
Chris Wightman

Best value for money in hard times!

5
Straight forward. Reduced cost for second year of my insurance now. Very happy. Reviewed on: 24th August 2023
Jo Purcell's avatar
Jo Purcell

Policy expert review

5
They are so good with their communications. Getting through on the phone doesn't take long and they beat all prices on the compare websites. Been with them a few years now Reviewed on: 24th August 2023
Jenna Jordan Giddins.'s avatar
Jenna Jordan Giddins.

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