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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Easy online application process

Online application process is easy. Can't comment on making a claim as up to now had no reason to claim (thankfully). Reviewed on: 3rd August 2024

Extremely Helpful

Being only 21 and a first time buyer, home insurance was quite daunting for me. I reached out the the customer service team and they helped me through the whole process via phone call and email to ensure I had all the correct information and details for my insurance and mortgage. Thank you! Reviewed on: 3rd August 2024

Cannot fault Policy Expert - free flowing business

Cannot fault Policy Expert - free flowing business with no cause to complain Reviewed on: 3rd August 2024

Realistic pricing good value for money

Realistic pricing good value for money Reviewed on: 3rd August 2024

Comprehensive cover, competitive price and excellent...

Comprehensive cover, competitive price and excellent customer service. Reviewed on: 3rd August 2024

Quick and easy

Set in up my insurance was quick and easy and very affordable Reviewed on: 3rd August 2024

Good choice

Easy to set up policy, good communication, good price. Reviewed on: 3rd August 2024

Very good value compared to my previous Insurer.

Very good value compared to my previous Insurer. Excellent communication throughout the process. Reviewed on: 3rd August 2024

Gets my recommendation

Competitive pricing, easy to use web site and excellent communication; gets my recommendation... Reviewed on: 3rd August 2024

No problems so far happy with their service

No problems so far happy with their service Reviewed on: 3rd August 2024

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