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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Competitively priced

I used a price comparison site and this was the most competitively priced. I then realised that I also use them for my pet insurance, so win win! Reviewed on: 3rd August 2024

Easy, prompt and economical

Easy, prompt and economical. Found these people on Compare the Market. Would recommend Reviewed on: 3rd August 2024

Excellent customer service and easy to make a claim...

Excellent customer service and easy to make a claim if need to Reviewed on: 3rd August 2024

Have been using Policy Expert for a number of years...

Have been using Policy Expert for a number of years and have found them Very Good Value for money and easy to follow instructions Reviewed on: 3rd August 2024

New Customer

Have not had occasion to use the insurance yet but very happy with the level of cover and price. Reviewed on: 3rd August 2024

Simple process to arrange my insurance and no hidden...

Simple process to arrange my insurance and no hidden extras. Reviewed on: 3rd August 2024

It's been a good experience and good deal

It's been a good package with lot of benefits with this and the best deal on the market. Reviewed on: 3rd August 2024

Would highly recommend this insurance provider

Value for money policy quick set up process, can speak to customer service without having to send a message first. Reliable insurance provider. Reviewed on: 3rd August 2024

Easy online application process

Online application process is easy. Can't comment on making a claim as up to now had no reason to claim (thankfully). Reviewed on: 3rd August 2024

Extremely Helpful

Being only 21 and a first time buyer, home insurance was quite daunting for me. I reached out the the customer service team and they helped me through the whole process via phone call and email to ensure I had all the correct information and details for my insurance and mortgage. Thank you! Reviewed on: 3rd August 2024

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