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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Value for money

Excellent service and value for money. Easy to access online from start to finish, highly recommend Reviewed on: 24th August 2023

good value

best price and returns and value of contents greatly reduced now children gone etc Reviewed on: 24th August 2023

Excellent Company

Excellent Company made it very easy to get insurance Reviewed on: 24th August 2023

They're good.

Very clear policies. Cheap. Good to deal with. Very amicable and professional. Highly recommended Reviewed on: 24th August 2023

Excellent service

Easy to set up and great cover at affordable price Reviewed on: 24th August 2023

Best all round.

I've been with Policy Expert for 4 years now, and they are so easy to deal with, professional and polite, and always give me a price that cannot be beaten. Highly recommend to friends and family. Reviewed on: 24th August 2023

1st class customer service.

Phoned up customer services with a problem and the young man I spoke to could not have been more helpful. 1st class service Reviewed on: 24th August 2023

Claims paid quickly & great premiums-what more could you ask for?

I've been with Policy Expert for a few years for home insurance and after 2 great experiences with a loss and then damage claim, have recently also placed my car insurance through them. Claims were handled brilliantly, excellent contact throughout, lovely people and speedy settlement, also premium didn't increase dramatically at renewal, happily recommend. Reviewed on: 24th August 2023

Home insurance

Great service, with a price that wins every time!! Reviewed on: 24th August 2023

Positive Experience

Good service, polite, helpful and friendly. Renewal was very acceptable! Reviewed on: 24th August 2023

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