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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to choose and pay for.

You never know how good insurance is until you claim. Competative prices and terms. Reviewed on: 24th August 2023

Brilliant customer service

The staff are very efficient and friendly. They will always look for the best solution. Reviewed on: 24th August 2023

Brilliant!!

Fab customer service, easy to access policy, and information needed. Great value!! Reviewed on: 24th August 2023

Good all round policy.

Great renewal quote with added sensible incentives to purchase. Reviewed on: 24th August 2023

Excellent Insurance Company

On the occasion that I have contacted by phone quick response immediately and very understanding and helpful. Cannot fault the company and employees at all. Excellent service. Reviewed on: 24th August 2023

Great cover reasonably priced

This is my second year with policy expert where all insurance prices increased drastically theirs didn't so happy to stay another year. Reviewed on: 24th August 2023

First time customer

Very easy to obtain a quote competitive price good communication Reviewed on: 24th August 2023

Most competitive

After researching the best value Insurance it had to be Policy Expert. Reviewed on: 24th August 2023

Can't grumble

Decent service, competitive. Does what it says on the tin Reviewed on: 24th August 2023

Excellent service. Competitive price.

Did my research on customer reviews and prices for home insurance. Policy Expert was half the price of my previous Insurance Company renewal quote. Purchased their Gold Policy online. I telephoned later to increase my house value on the new policy. Excellent customer service, very happy. Reviewed on: 24th August 2023

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