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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent service. Competitive price.

Did my research on customer reviews and prices for home insurance. Policy Expert was half the price of my previous Insurance Company renewal quote. Purchased their Gold Policy online. I telephoned later to increase my house value on the new policy. Excellent customer service, very happy. Reviewed on: 24th August 2023

Awesome

These guys have been awesome as a first time buyer and even when I made a mistake on the start date super supportive Reviewed on: 24th August 2023

Communicative &honest prices

Great prices and an insurance company that you can talk to. I’ve had a few questions about my policy over the years and they have got back to me quickly.. Reviewed on: 24th August 2023

My insurance

I feel you deserve to be in this position your staff are friendly and helpful. That is why I have stayed with you again for this year. Reviewed on: 24th August 2023

Great company

Really good Reviewed on: 24th August 2023

Great cover, great price

Policy expert offered the best price with the best cover. Reviewed on: 24th August 2023

Excellent service.

. Prompt communication. Good value insurance offered Reviewed on: 24th August 2023

Brilliant service and competitive price.

I hadn't heard of Policy Expert before, but a very large increase in premium by my previous insurer stimulated my search for an alternative insurer. Policy Expert didn't dissappoint - excellent communication and very competitive premium. Reviewed on: 24th August 2023

Just right!

Timely renewal reminder, all info you need easy to access and a good price. Can’t ask for more! Reviewed on: 24th August 2023

Best provider

You are able to speak to a friendly knowledgeable person who understands what you want. Well done. Reviewed on: 24th August 2023

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