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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Home insurance

Always good to deal with. Always a good price. Reviewed on: 24th August 2023

Good service

Staff very good. Staff very friendly and explain things so you can understand. Check you getting the correct policy you need Reviewed on: 24th August 2023

Super value & service.

Always quick to respond. Very helpful Reviewed on: 24th August 2023

Great value

Cost of coverage extremely competitive. Useful tips emailed several times annually. Reviewed on: 24th August 2023

Great company

Good company and quick response Reviewed on: 24th August 2023

Best Home insurance Trust Policy expert

Easy to get insurance with this company and definitely value for money Reviewed on: 24th August 2023

Been my preferred home insurance for a few years now

They always stay in touch, the premiums are reasonable, and most importantly, they are not pushy! Reviewed on: 24th August 2023

Good value and efficient

I find Policy Expert to be great value for money in these challenging times and the process of renewal is focussed and fuss free. Reviewed on: 24th August 2023

Very competitive pricing

When our insurance came up for renewal our previous insurer had increased their renewal by around 25% without explanation. After carrying out in depth research we found that Policy Expert offered similar levels of cover for less than last years premium. Very pleased with the ease of contacting Policy Expert and their online access. Reviewed on: 24th August 2023

Excellent

Prompt and efficient customer service and competitive prices. Reviewed on: 24th August 2023

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