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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Hassle Free Insurance

So easy to apply for Home Insurance and renew annually, 5* Reviewed on: 24th August 2023

Easy to understand and fantastic communication

Just great all round very clear and easy to understand paperwork and a service team that were top notch with my renewal would highly recommend. Reviewed on: 24th August 2023

Policy Expert Review

Great value home insurance cover. Reviewed on: 24th August 2023

Amazing company

Very easy to contact with any queries and by far the most reasonable. Reviewed on: 24th August 2023

Value for money

Despite being advised about auto renewal of insurance. I did not hesitate to renew with Policy Expert. They have given ne value for money & piece of mind for the last few years. I look forward to being a customer for the future. Reviewed on: 24th August 2023

Great service

Very competitive pricing and great service Reviewed on: 24th August 2023

No hassle service

Renewed with Policy Expert after phone call to discuss the new terms and I was very happy with the price we agreed on top class customer service I have and will recommend Policy Expert to my friends and family Reviewed on: 24th August 2023

Fast efficient and easy to arrange

Fast efficient and easy to arrange Reviewed on: 24th August 2023

Help with home insurance when I moved

Staff were really helpful in arranging insurance for my new property from exchange of contracts then automatically cancelling the insurance on the existing property on completion and refunding the difference Reviewed on: 24th August 2023

Value for money.

Been with Policy Expert for 6 years, always a good competitive price and easy to deal with. Not made a claim yet but have referred friends and family. Reviewed on: 24th August 2023

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