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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9140)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

No hassle service

Renewed with Policy Expert after phone call to discuss the new terms and I was very happy with the price we agreed on top class customer service I have and will recommend Policy Expert to my friends and family Reviewed on: 24th August 2023

Fast efficient and easy to arrange

Fast efficient and easy to arrange Reviewed on: 24th August 2023

Help with home insurance when I moved

Staff were really helpful in arranging insurance for my new property from exchange of contracts then automatically cancelling the insurance on the existing property on completion and refunding the difference Reviewed on: 24th August 2023

Value for money.

Been with Policy Expert for 6 years, always a good competitive price and easy to deal with. Not made a claim yet but have referred friends and family. Reviewed on: 24th August 2023

Simple and easy

We found this service very easy and simple to use and arrange our home insurance. Reviewed on: 24th August 2023

House insurance

It's my second year with Policy Direct, my second year premium rose very slightly otherwise thumbs up. Reviewed on: 24th August 2023

Value for Money

A great product at a fantastic price, what more can you ask for? Reviewed on: 24th August 2023

GENUINELY CARE FOR THEIR CUSTOMERS

Always good customer service, always good price, no nasty surprises at renewal. Easy to use website and documentation. Have already recommended to friends and family. Will renew again next year. Reviewed on: 24th August 2023

Good value no fuss

Good value have home & car insurance with them No fuss set up easy to sort out Reviewed on: 24th August 2023

Recommend Policy Expert

Great annual price on car, had accident and easy process to claim, professional and car was booked in for repair swiftly. Would use again. Reviewed on: 24th August 2023

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