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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Simple and easy

We found this service very easy and simple to use and arrange our home insurance. Reviewed on: 24th August 2023

House insurance

It's my second year with Policy Direct, my second year premium rose very slightly otherwise thumbs up. Reviewed on: 24th August 2023

Value for Money

A great product at a fantastic price, what more can you ask for? Reviewed on: 24th August 2023

GENUINELY CARE FOR THEIR CUSTOMERS

Always good customer service, always good price, no nasty surprises at renewal. Easy to use website and documentation. Have already recommended to friends and family. Will renew again next year. Reviewed on: 24th August 2023

Good value no fuss

Good value have home & car insurance with them No fuss set up easy to sort out Reviewed on: 24th August 2023

Recommend Policy Expert

Great annual price on car, had accident and easy process to claim, professional and car was booked in for repair swiftly. Would use again. Reviewed on: 24th August 2023

Superb Customer Service

Thankfully, i have never made a claim, however when ever it comes to renewal of my building and content insurance renewal, i find their staff to be courteous and supportive. Reviewed on: 24th August 2023

fast efficient service

fast efficient service and low cost Reviewed on: 24th August 2023

Very simple and easy to use

Very easy to get a quote and complete the purchase. Follow up details were easy to understand. thanks Reviewed on: 24th August 2023

Good insurance

Simple, straightforward and easy to deal with. Great valu cover Reviewed on: 24th August 2023

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