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Policy Expert : Home insurance reviews

4.74
Based on 9,140 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026
Legend 's avatar
Legend

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

The Best Insurance Around!!!

5
I can honestly say that Policy Expert go the extra mile to accommodate my Home Insurance requirements, including many extras as standard. This is my third consecutive year with them - exceptional for me as I usually have to hunt around for the best deals at each & every renewal. In my second year with Policy Expert, a lovely young adviser guided me through my essentials, the proceeded to add the extras, plus a discount for good measure. I won't be looking to leave them for a while to come if that's typical of their customer service. In my third year of cover, it was one of those peculiar periods when my premium increased in line with every other company I tried - then I just decided to stay put for another year and see how well they perform against all of the competition out there!!! Reviewed on: 24th August 2023

Uncomplicated insurance that doesn't cost a fortune

5
The best I can say about any insurance company is that they provide the insurance you've paid for when you need it without complications or hassle. Policy Expert do just that. I've noticed that lots of insurance companies will slowly increase their policy renewals over the years. Ours has stayed very close to it's original value. So you feel there is some benefit to being loyal. Reviewed on: 24th August 2023

No one better

5
I always check other insurance companies but I have never found any better and the price for the cover you get is excellent Reviewed on: 24th August 2023

Policy expert Excellent compsny

5
Been a customer with policy expert for a number of years, never had any issues and customer service is excellent Reviewed on: 24th August 2023

Very easy company to deal with

5
Very easy company to deal with. Good insurance cover for a very competitive price. No issues at all. Reviewed on: 24th August 2023

Hassle Free Insurance

5
So easy to apply for Home Insurance and renew annually, 5* Reviewed on: 24th August 2023

Easy to understand and fantastic communication

5
Just great all round very clear and easy to understand paperwork and a service team that were top notch with my renewal would highly recommend. Reviewed on: 24th August 2023

Policy Expert Review

5
Great value home insurance cover. Reviewed on: 24th August 2023

Amazing company

5
Very easy to contact with any queries and by far the most reasonable. Reviewed on: 24th August 2023

Value for money

5
Despite being advised about auto renewal of insurance. I did not hesitate to renew with Policy Expert. They have given ne value for money & piece of mind for the last few years. I look forward to being a customer for the future. Reviewed on: 24th August 2023

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